Contact Us

For questions about products, orders, shipping, cancellations, returns or refunds, please contact our customer support team using the details below.

Email: service@aviraloe.com

Telephone: +86 23 85360893

Customer Service Hours

Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PT), observing PST or PDT as applicable.

Order Support

Please include your order number and the email address used at checkout. For a damaged, defective or incorrect item, describe the issue and include relevant photographs where possible.

For a missing parcel or delivery delay, send us your order number and any available tracking information so we can investigate.

Please do not send passwords or complete payment-card details by email.

Returns

Contact us before sending an item back. We will review your request and provide the appropriate return address and instructions. Please do not send returns to our business address unless we specifically instruct you to do so.

Business Information

Aviraloe is operated by Chongqing Shangshanxing Trading Co., Ltd.

Business Address: Unit 23-5, Building 1, No. 297 Yunnan Avenue, Longzhouwan Subdistrict, Banan District, Chongqing, China

Website: https://aviraloe.com

Email: service@aviraloe.com

Telephone: +86 23 85360893