Return Policy

Last updated: October 24, 2026

This Return & Refund Policy applies to purchases from Aviraloe, operated by Chongqing Shangshanxing Trading Co., Ltd. Nothing in this policy limits mandatory consumer rights that apply to your purchase.

  1. Return Window

You may request a return for an eligible item within 30 calendar days after delivery.

Contact service@aviraloe.com within this period to start your request. If an item is defective, damaged, incorrect or materially different from its description, your applicable legal rights may extend beyond this return window.

  1. Return Eligibility

For a change-of-mind or preference-based return, the item should be unused, in its original condition and packaging, with its included parts and proof of purchase.

These conditions do not remove your rights concerning defective, damaged, incorrect or misdescribed goods.

Any product-specific return exclusions will be disclosed before purchase and will apply only where permitted by law.

  1. How to Request a Return

Email service@aviraloe.com and include:

• Your order number.
• The email address used at checkout.
• The item you wish to return.
• The reason for your request.
• Relevant photographs or other supporting information, where appropriate.

We will review your request and provide the applicable return instructions. Please contact us before shipping an item back so it can be directed to the correct location.

  1. Return Address

Our registered business address is not an automatic return destination.

After reviewing your request, our support team will provide the appropriate return address and instructions. The return warehouse may differ from our registered office.

Please do not send items to our registered address unless specifically instructed.

  1. Return Shipping Costs

For an eligible change-of-mind or preference-based return, customers are responsible for return shipping costs unless we have stated otherwise or applicable law requires otherwise.

If an item arrives damaged, defective, incorrect or materially different from its description, contact us with your order number and relevant details. We will provide an appropriate replacement, refund or return arrangement at no additional cost to you.

Contact us before arranging return shipping so we can explain the appropriate process.

  1. Damaged, Defective or Incorrect Items

Please notify us as soon as reasonably possible after discovering an issue. Describe the problem and provide relevant photographs where reasonably available.

We will review the circumstances and arrange an appropriate remedy under this policy and applicable law. A failure to provide photographs does not automatically remove a valid statutory claim.

  1. Inspection and Refund Timing

Returned items may be inspected to confirm their condition and eligibility. We will notify you of the outcome.

Approved refunds are generally submitted to the original payment method within 5–10 business days after the returned item has been received and inspected.

If we approve a refund without requiring a return, we will explain the applicable processing timeline when confirming the refund.

Your bank or payment provider may require additional time to post the credit. Contact us if a confirmed refund has not appeared after the stated processing period.

Any refund of original shipping charges will be determined by the reason for the return, the order terms and applicable law. We will explain any proposed deduction before processing it.

  1. Exchanges and Replacements

Contact us if you would prefer an exchange or replacement. Availability depends on stock and the circumstances of the request.

Where a replacement is unavailable, we will discuss an appropriate alternative or refund.

  1. Order Cancellations

Email service@aviraloe.com as soon as possible if you wish to cancel an order.

We will try to assist before fulfillment or dispatch has progressed. Cancellation may not be possible once processing has advanced. If the order has already shipped, the applicable return process may be used.

Mandatory cancellation and consumer rights remain unaffected.

  1. Contact Information

Aviraloe is operated by Chongqing Shangshanxing Trading Co., Ltd.

Registered Address: Unit 23-5, Building 1, No. 297 Yunnan Avenue, Longzhouwan Subdistrict, Banan District, Chongqing, China

Email: service@aviraloe.com

Telephone: +86 23 85360893

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PT), observing PST or PDT as applicable.