Privacy Policy

Last updated: October 24, 2026

This Privacy Policy explains how Chongqing Shangshanxing Trading Co., Ltd., operating as Aviraloe, collects, uses, shares and protects personal information when you browse our website, place an order or contact us.

  1. Who We Are

Aviraloe is operated by Chongqing Shangshanxing Trading Co., Ltd.

Registered Address: Unit 23-5, Building 1, No. 297 Yunnan Avenue, Longzhouwan Subdistrict, Banan District, Chongqing, China

Website: https://aviraloe.com

Email: service@aviraloe.com

Telephone: +86 23 85360893

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PT), observing PST or PDT as applicable.

For the processing activities described in this policy, the company is responsible for your personal information, except where a service provider processes information independently under its own privacy terms.

  1. Information We Collect

Depending on your interaction with our store, we may collect:

• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order information, including purchased items, payment status, transaction references, delivery details and refund records.
• Customer support information, including messages, photographs and other information you provide when requesting assistance.
• Device and browsing information, including your IP address, browser type, device information, referral source, pages viewed and interactions with the website.
• Marketing preferences and cookie choices.

Payment information is processed by the payment providers available at checkout. Please do not send complete payment-card details or passwords to customer support.

  1. How We Use Information

We use personal information to:

• Process payments, fulfill orders and arrange delivery.
• Send order confirmations, shipment updates and other service messages.
• Respond to enquiries and handle cancellations, returns, refunds and complaints.
• Maintain the shopping cart, checkout and other store functions.
• Detect fraud, protect accounts and maintain website security.
• Understand website use and improve our products and services.
• Send marketing communications where permitted by law and consistent with your preferences.
• Meet accounting, legal and regulatory obligations.

You may unsubscribe from marketing emails using the unsubscribe link or by contacting us. Essential order and service communications may still be sent.

  1. Legal Bases for Processing

Where applicable law requires a legal basis, we process information to perform a contract with you, comply with legal obligations, pursue legitimate interests such as security and service improvement, or act on your consent.

Where processing relies on consent, you may withdraw that consent without affecting processing that took place before withdrawal.

  1. Cookies and Similar Technologies

We use essential cookies and similar technologies to support functions such as the shopping cart, checkout, security and storage of your privacy choices.

Where enabled, optional technologies may support analytics, advertising and additional preferences. Where required by applicable law, these technologies are used only after the relevant consent is obtained.

You can accept or reject optional cookies through the website’s cookie interface and revisit your choices using the “Your privacy choices” link. Browser settings also allow you to manage cookies, although blocking essential cookies may affect store functionality.

For assistance with privacy or cookie preferences, contact service@aviraloe.com.

  1. How We Share Information

We share relevant information with service providers that help operate the store and fulfill orders. These may include ecommerce hosting providers, payment processors, fulfillment partners, delivery companies, customer support services and security providers.

Where enabled and permitted by applicable law, information may also be shared with analytics and advertising partners, subject to applicable consent requirements and privacy choices.

We may disclose information to professional advisers, authorities or other parties where reasonably necessary to comply with legal obligations, respond to lawful requests, prevent fraud or protect legal rights.

If the business undergoes a merger, acquisition or transfer, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.

  1. International Transfers

Your information may be processed in countries other than your country of residence, including locations where we or our service providers operate.

Where required by applicable law, we use appropriate safeguards for international transfers. Contact us if you would like further information about the safeguards applicable to your information.

  1. Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, accounting, dispute resolution and legal compliance.

Retention periods depend on the type of information, the purpose of processing and applicable legal requirements.

We use reasonable administrative and technical safeguards to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

  1. Your Privacy Rights

Depending on your location, you may have rights to request access to, correction of, deletion of or a copy of your personal information. You may also have rights to restrict or object to processing, withdraw consent, opt out of certain advertising-related processing, or complain to a data protection authority.

To submit a request, email service@aviraloe.com. We may need to verify your identity before completing the request. We will respond within the period required by applicable law and explain any applicable exceptions.

You will not be treated unlawfully or discriminated against for exercising applicable privacy rights.

  1. Children’s Information

Our store is not directed to children below the age at which they may lawfully provide personal information without parental authorization.

If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter and take appropriate action.

  1. Changes to This Policy

We may update this policy to reflect changes in our operations or legal requirements. The revised version will be posted on this page with an updated date. Additional notice will be provided where required by law.

  1. Contact Us

For questions about this policy or your personal information, contact:

Chongqing Shangshanxing Trading Co., Ltd., operating as Aviraloe

Registered Address: Unit 23-5, Building 1, No. 297 Yunnan Avenue, Longzhouwan Subdistrict, Banan District, Chongqing, China

Email: service@aviraloe.com

Telephone: +86 23 85360893

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PT), observing PST or PDT as applicable.