Shipping Policy

Last updated: October 24, 2026

This Shipping Policy applies to orders placed with Aviraloe, operated by Chongqing Shangshanxing Trading Co., Ltd.

  1. Delivery Destinations

Shipping is available to eligible addresses in the United States. Availability for a specific address is confirmed at checkout. If no shipping option is available for your address, please contact us before placing an order.

  1. Processing Your Order

We generally process orders within 1–3 business days after payment confirmation.

Processing time is separate from delivery time. Weekends and public holidays are not counted as business days. If a stock issue, verification requirement or other significant delay affects your order, we will contact you using the details provided at checkout.

  1. Estimated Delivery Schedule

United States: approximately 6–15 business days after dispatch.

Including normal processing time, the estimated period from payment confirmation to delivery is approximately 7–18 business days.

Delivery estimates are not guaranteed arrival dates. Weather, customs inspections, carrier disruptions, holidays and other circumstances may affect delivery. If your order is significantly delayed, please contact us so we can investigate and discuss an appropriate solution.

  1. Shipping Rates

Available shipping methods and shipping charges are displayed at checkout before payment.

If a free-shipping promotion applies, its eligibility requirements will be displayed with the offer. Please review the final order total before confirming your purchase.

  1. Dispatch Locations

Orders may be dispatched from our own or partner fulfillment facilities, depending on stock availability and the delivery destination. An order may involve cross-border shipping; a U.S. delivery address does not mean that the order ships from a U.S. warehouse.

  1. Tracking Your Shipment

When tracking is available, we will send shipment confirmation and tracking information to the email address provided at checkout.

Tracking updates may not appear immediately after dispatch. Contact service@aviraloe.com if tracking is unavailable or remains unchanged for an extended period.

  1. Updating Your Delivery Address

Please check your delivery address before placing an order. If you notice an error, contact us immediately with your order number and the correct address.

We will make reasonable efforts to help, but address changes may not be possible once fulfillment or dispatch has progressed.

  1. Assistance with Delivery Problems

If your parcel is delayed, appears lost, arrives damaged or is marked as delivered but cannot be located, contact service@aviraloe.com with your order number and relevant details.

We will investigate the available tracking and carrier information and work with you on an appropriate resolution. A delivered tracking status alone does not prevent us from reviewing a missing-parcel enquiry.

For damaged items, please retain the packaging and provide photographs where reasonably possible.

  1. Customs, Duties and Taxes

Cross-border orders may be subject to import duties, taxes or customs procedures in the destination country. Charges collected by the store are shown at checkout.

If a carrier or customs authority requests an additional payment that was not disclosed before purchase, contact us before paying so we can review the request and clarify the applicable arrangements. Mandatory consumer rights remain unaffected.

  1. Parcels That Cannot Be Delivered

If a parcel is returned because of an incomplete address, refusal or failure to collect, contact us to discuss the available options.

Any proposed reshipping charge or refund adjustment will be explained before you agree to it and will take account of the circumstances and applicable law. Customers will not be charged to correct an error caused by us.

  1. Customer Support and Company Details

Aviraloe is operated by Chongqing Shangshanxing Trading Co., Ltd.

Business Address: Unit 23-5, Building 1, No. 297 Yunnan Avenue, Longzhouwan Subdistrict, Banan District, Chongqing, China

Email: service@aviraloe.com

Telephone: +86 23 85360893

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PT), observing PST or PDT as applicable.