FAQ
How do I place an order?
Choose your product and any available options, select the quantity and add it to your cart. Before completing payment, review your delivery address, shipping method, currency, charges and order total.
Where can I find product specifications?
Check the relevant product listing for materials, dimensions, included items and care instructions. Contact service@aviraloe.com before ordering if you need clarification about a measurement, material or intended use.
Is every product dishwasher, oven or cooktop safe?
No. Suitability varies by product. Follow the product-specific instructions and do not use an item in a dishwasher, oven, microwave or on a cooktop unless that use is expressly supported by its instructions.
When will my order be processed?
Orders are normally processed within 1–3 business days after payment confirmation. Processing time is separate from shipping time. Business days exclude weekends and public holidays.
How long does delivery take?
For eligible U.S. addresses, estimated delivery is 6–15 business days after dispatch. Including normal processing, the estimated period from payment confirmation to delivery is approximately 7–18 business days.
These are estimates rather than guaranteed arrival dates. See our Shipping Policy for further details.
How much does shipping cost?
Available shipping methods and charges are displayed at checkout before payment. Any free-shipping promotion is subject to the conditions shown with the offer.
How do I track my order?
When tracking is available, shipment confirmation and tracking details will be sent to the email address used at checkout. Contact us if you need help locating this information.
Can I cancel or change my order?
Email service@aviraloe.com as soon as possible with your order number and requested change. We will try to assist before fulfillment or dispatch has progressed. Changes and cancellations cannot be guaranteed once processing has advanced. Mandatory consumer rights remain unaffected.
Can I return an item?
You may request a return for an eligible item within 30 calendar days after delivery. Items returned because of a change of mind should be unused, in their original condition and packaging, with included parts and proof of purchase.
Contact us before returning an item so we can provide the correct instructions. See our Return & Refund Policy for full details.
Where should I send a return?
Contact service@aviraloe.com first. After reviewing your request, we will provide the appropriate return address and instructions. Do not send items to our business address unless specifically instructed.
Who pays return shipping?
For a change-of-mind return, customers are responsible for return shipping unless otherwise stated or required by law.
If an item is damaged, defective, incorrect or materially different from its description, contact us. We will arrange an appropriate remedy at no additional cost to you.
When will I receive my refund?
For an approved return, refunds are generally submitted to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the credit.
What if my parcel is delayed or missing?
Contact service@aviraloe.com with your order number and tracking details. We will investigate and discuss an appropriate solution. A parcel being marked as delivered does not prevent us from reviewing your enquiry.
Who operates Aviraloe?
Aviraloe is operated by Chongqing Shangshanxing Trading Co., Ltd.
Business Address: Unit 23-5, Building 1, No. 297 Yunnan Avenue, Longzhouwan Subdistrict, Banan District, Chongqing, China
Email: service@aviraloe.com
Telephone: +86 23 85360893
What are your customer service hours?
Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PT), observing PST or PDT as applicable.