Terms of Purchase

Last updated: October 24, 2026

These Terms of Purchase explain the conditions that apply when you place an order through Aviraloe. Please read them together with the product listing, Shipping Policy and Return & Refund Policy.

  1. Seller Information

Aviraloe is operated by Chongqing Shangshanxing Trading Co., Ltd.

Registered Address: Unit 23-5, Building 1, No. 297 Yunnan Avenue, Longzhouwan Subdistrict, Banan District, Chongqing, China

Website: https://aviraloe.com

Email: service@aviraloe.com

Telephone: +86 23 85360893

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PT), observing PST or PDT as applicable.

  1. Review Your Order

Before confirming payment, review the selected product, variant, quantity, dimensions, materials, included items, delivery address, shipping method, currency, discounts, taxes and order total.

Contact us before ordering if you need clarification about a product or purchase condition.

You must provide accurate contact and delivery details so we can process your order and communicate with you.

  1. Order Submission and Acceptance

Submitting an order is an offer to purchase the selected items. An automated confirmation acknowledges receipt but does not, by itself, guarantee acceptance or dispatch.

We may contact you if payment cannot be authorized, information is incomplete, stock is unavailable or another issue affects fulfillment.

If we cannot fulfill a paid order, we will notify you and arrange a refund or another solution agreed with you.

  1. Prices, Currency and Payment

The applicable currency, item prices, discounts, shipping charges and taxes collected by the store are displayed before payment.

Review the final total before authorizing the transaction. Your payment provider may apply its own currency-conversion charges or other fees under its agreement with you.

Payment must be authorized through an available checkout method.

Obvious pricing or listing errors will be handled fairly and under applicable law. We will not increase the amount charged for a submitted order without your agreement.

  1. Processing and Delivery

Orders are normally processed within 1–3 business days after payment confirmation.

For eligible addresses in the United States, estimated delivery is approximately 6–15 business days after dispatch. Including normal processing, the estimated period from payment confirmation to delivery is approximately 7–18 business days.

Business days exclude weekends and public holidays. Estimates are not guaranteed arrival dates unless expressly stated.

Available delivery methods and shipping charges are displayed at checkout. See our Shipping Policy for fulfillment, tracking, customs and delivery-support information.

  1. Order Changes and Cancellations

To request a change or cancellation, email service@aviraloe.com as soon as possible with your order number.

We will make reasonable efforts to assist before fulfillment or dispatch has progressed. Changes or cancellations cannot be guaranteed once processing has advanced.

If an order has already shipped, the applicable return process may be used. Mandatory cancellation rights remain unaffected.

  1. Delivery Problems

If your parcel is significantly delayed, appears lost, arrives damaged or is marked as delivered but cannot be located, contact us with your order number and relevant details.

We will investigate the available carrier information and discuss an appropriate resolution. A delivered tracking status does not automatically prevent us from reviewing a missing-parcel enquiry.

These terms do not transfer responsibilities to you where applicable law places them on the seller.

  1. Returns and Refunds

You may request a return for an eligible item within 30 calendar days after delivery, subject to our Return & Refund Policy and applicable law.

For change-of-mind returns, items should be unused, in their original condition and packaging, with included parts and proof of purchase. Contact us for instructions before sending an item back.

Customers are responsible for change-of-mind return shipping unless otherwise stated or required by law.

If an item is damaged, defective, incorrect or materially different from its description, we will provide an appropriate replacement, refund or return arrangement at no additional cost to you.

Approved refunds are generally submitted to the original payment method within 5–10 business days after the returned item has been received and inspected. Banks and payment providers may require additional time to post the credit.

Mandatory consumer rights are not restricted by these conditions.

  1. Promotions

Promotions are subject to the conditions displayed with the offer, including any eligibility requirements, dates, quantity limits or minimum purchase amounts.

Review the applied discount and final order total before payment. Contact us if an advertised offer does not apply as expected.

  1. Product Use

Use products only for their intended purpose and follow the supplied care and operating instructions.

Do not assume that a product is suitable for a dishwasher, oven, microwave, induction cooktop or other heat source unless that use is supported by the product’s instructions.

  1. Consumer Rights

These terms do not remove or limit mandatory consumer rights, guarantees or remedies.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

  1. Contact Us

For purchase questions, contact:

Chongqing Shangshanxing Trading Co., Ltd., operating as Aviraloe

Registered Address: Unit 23-5, Building 1, No. 297 Yunnan Avenue, Longzhouwan Subdistrict, Banan District, Chongqing, China

Email: service@aviraloe.com

Telephone: +86 23 85360893

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PT), observing PST or PDT as applicable.