Terms of Service
Last updated: October 24, 2026
These Terms of Service govern your access to and use of the Aviraloe website. Purchase-related conditions are also explained in our Terms of Purchase, Shipping Policy and Return & Refund Policy.
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Website Operator
Aviraloe is operated by Chongqing Shangshanxing Trading Co., Ltd. References to “Aviraloe,” “we,” “us” and “our” refer to the brand and, where applicable, its operating company.
Registered Address: Unit 23-5, Building 1, No. 297 Yunnan Avenue, Longzhouwan Subdistrict, Banan District, Chongqing, China
Website: https://aviraloe.com
Email: service@aviraloe.com
Telephone: +86 23 85360893
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PT), observing PST or PDT as applicable.
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Eligibility and Lawful Use
You must have the legal capacity to enter into a binding agreement to place an order.
You agree not to use the website for unlawful purposes, submit fraudulent information, interfere with its security, distribute malicious software or disrupt another person’s use of the store.
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Product and Website Information
We make reasonable efforts to provide accurate product descriptions, prices, images and availability information.
Please review the relevant listing for dimensions, materials, intended use, care instructions and included items. Screen settings and minor manufacturing variations may affect appearance.
Product images may include illustrations and styling props. Props are included only when expressly listed as part of the purchase.
If a material listing error affects your order, we will contact you and arrange an appropriate correction, cancellation, refund or other remedy under applicable law.
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Prices and Availability
Prices, stock availability and promotions may change.
The currency, applicable charges and total payable are shown before you confirm payment. Review these details before placing your order.
If an obvious pricing or availability error affects a submitted order, we will notify you and handle the matter fairly under applicable law. We will not charge an increased amount without your agreement.
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Orders and Payments
Submitting an order is an offer to purchase the selected items.
An automated acknowledgement confirms receipt of the order but does not, by itself, guarantee acceptance or dispatch. We may contact you regarding payment authorization, delivery information, stock availability or necessary verification.
If we cannot fulfill a paid order, we will arrange an appropriate refund or other agreed remedy.
Payments are processed through the methods offered at checkout and may be subject to the relevant payment provider’s terms.
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Shipping, Returns and Cancellations
Processing times, delivery estimates, shipping charges and delivery support are described in our Shipping Policy.
Return eligibility, return shipping costs, refunds and cancellation procedures are described in our Return & Refund Policy and Terms of Purchase.
These policies do not limit mandatory consumer rights. If a published term conflicts with a right that cannot lawfully be excluded, that right prevails.
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Accounts and Submitted Information
You are responsible for providing accurate order and contact information and for protecting any account credentials you create.
Notify us promptly if you suspect unauthorized use of your account. Do not share passwords or complete payment-card details with customer support.
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Intellectual Property and User Content
Website content, including text, graphics, branding and layout, belongs to us or the relevant rights holder, or is used under permission. Commercial reproduction or reuse requires authorization unless permitted by law.
Any review, photograph or feedback you submit must be lawful, non-infringing and based on your genuine experience. Do not submit another person’s private information without appropriate permission.
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Third-Party Services and Links
The store may use third-party platforms, payment providers, carriers and other services. External websites and independent providers may have their own terms and privacy policies.
Nothing in this section excludes responsibility that cannot lawfully be excluded.
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Website Availability and Liability
Website access may be affected by maintenance, technical problems or circumstances beyond our reasonable control.
To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free access. We will take reasonable steps to address material problems brought to our attention.
Nothing in these terms excludes or restricts liability, guarantees, remedies or consumer rights that cannot lawfully be excluded or restricted.
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Changes to These Terms
We may update these terms as our services or legal requirements change. The revised version will be posted with an updated date.
Changes will not retrospectively remove rights relating to an existing order. Material changes affecting an existing purchase will be handled in accordance with applicable law.
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Governing Law and Disputes
These terms are subject to applicable law, including mandatory consumer-protection rules that apply to your purchase.
If you have a complaint or dispute, contact service@aviraloe.com with the relevant order information and a description of the issue so we can review it and seek a resolution.
Nothing in these terms limits a mandatory right, remedy or right to bring a claim before a court or other competent authority available under applicable law.
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Severability
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
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Contact Information
Aviraloe is operated by Chongqing Shangshanxing Trading Co., Ltd.
Registered Address: Unit 23-5, Building 1, No. 297 Yunnan Avenue, Longzhouwan Subdistrict, Banan District, Chongqing, China
Email: service@aviraloe.com
Telephone: +86 23 85360893
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, U.S. Pacific Time (PT), observing PST or PDT as applicable.